Laphilo / Custom printing guides / Shipping and delivery times: when your order arrives

Guide

Shipping and delivery times: when your order arrives

Every Laphilo garment is printed after you order, in our workshop in Prato. That is why the timing is simple and always the same: one printing step, then the courier.

The 9:00 rule

Orders paid before 9:00 (Italian time) on a working day are printed and handed to the courier the same day. Orders paid after 9:00, at the weekend or on a public holiday ship on the next working day.

The cart shows a countdown to the next dispatch and the expected arrival date; the same date is in your confirmation email and on your order page.

Courier times and costs

DestinationDelivery after dispatchCost
Italy1-2 days, Saturdays and Sundays included (public holidays excluded)€5.95, free from €10
Rest of the EU (incl. Spain, Germany, France)3-6 working days€10, free from €25

In Italy parcels are delivered by Amazon Shipping, in the rest of the EU by FedEx. Plain packaging. VAT is included in the price: within the EU there is nothing more to pay on delivery. For now we only ship to countries in the European Union.

Tracking

When the parcel leaves you receive an email with the tracking number and link. You also find it on your order page. If the courier cannot reach you, they leave a notice and follow the instructions shown in the tracking.

Non-working days

We do not print or ship on Saturdays, Sundays and Italian public holidays: 1 and 6 January, Easter Monday, 25 April, 1 May, 2 June, 15 August, 1 November, 8, 25 and 26 December. The estimated dates on the site already skip them.

Large orders

For larger quantities (teams, companies, events) write to us: we agree the delivery date and price together. See also /en/guida/custom-t-shirts-groups-companies.html.

If you need to change something

Wrong address or a size to correct? Write to us right away by replying to the confirmation email: until the order is being printed we can change it. After dispatch, the address can only be changed through the courier.

FAQ

When will my order arrive?

In Italy, after dispatch: 1-2 days, Saturdays and Sundays included (public holidays excluded). In the rest of the EU: 3-6 working days. It ships the same day if you pay before 9:00 on a working day, otherwise the next working day. The estimated date is in the cart and in your confirmation email.

How much is shipping?

Italy €5.95, free from €10; the rest of the EU (incl. Spain, Germany and France) €10, free from €25. No extra charges on delivery within the EU.

Do you ship on Saturdays?

No: we print and ship Monday to Friday, except Italian public holidays. A Saturday order ships on Monday. In Italy, though, the courier also delivers on Saturdays and Sundays: a parcel sent on Friday can arrive at the weekend.

Can I track the parcel?

Yes: at dispatch you receive an email with the tracking number and link, also shown on your order page.

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Garments to personalise

Custom T-shirtCustom polo shirtCustom women's T-shirtCustom drawstring bagCustom kids' backpackCustom baby bodysuitCustom bucket hatCustom baseball cap